Frequently asked questions.

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What does soy-blend mean?

We use a high-quality blend of soy and FDA approved paraffin wax.

Our candle products come from America's top candle manufacturing companies. 

How long do your candles last?

The average time is 40-55 hours. It depends on the size and wax type. 

Typically the burn time for soy is 7 hours per ounce.

How can I get the best burn out of my candle?

Every time you light your candle, trim the wick to 1/4 inch. This will help reduce the amount of soot that is formed. Once lit, make sure you are burning your candle for at least 2 hours to ensure you get a full melt pool has been reached. The melt pool allows the scent to disperse throughout the room and it also ensures that your candle will burn to the very bottom of the jar. Rememer to always practice safety measures when using an open flame. Visit our resource section for more information.

How long can I burn my candle?

We recommend not burning your candle for more than 4 hours at a time. After the flame has been extinguished wait 2 hours before delighting.

When I finish burning my candle, I notice there are some small craters and or holes. Is that normal?

Yes, that is completely fine. One of the characteristics of soy. Our candles are a premium soy-blend but are mostly soy. This will not affect your candles performance.

Why does my candle have a frosted look?

Frosting is a unique and natural effect of soy candles. Like Small holes and imperfections that is just the nature of soy. None of these will affect your candle. It just let's you know you are purchasing a candle made with soy.

Can I order a custom candle?

Yes! Reach out to Donita at: Southernthymecreativedesigns@gmail.com 

How long do wax melts last?

Typically, one cube should last for approximately 8-12 hours. However, this can vary greatly. This depends a lot on the fragrance oil, how your melter works, how often it’s utilized, etc.

What do I do with my old wax?

Once the scent is gone from your wax melts, there are a few ways to clean up the mess. Don’t simply add another melt; follow one of these suggestions instead:

Option #1: Add cotton balls to soak up the majority of the remaining wax. Turn off the wax melter and wait until the wax cools. Then throw away the cotton balls and wipe down the wax dish.

Option #2: Let the wax cool. Then turn on the warmer for 2-3 minutes. You can then remove the softened wax.

What are rearview mirror car charms?

Car Charms are a fun way to show off your personality while decorating your rearview mirror. 

Can I customize any car charm?

For the most part, yes. Reach out to us so we can discuss what you're looking for. 

What is a wickless candle?

A wickless candle is a container candle that does not have a wick.  The use of wickless candles eliminates the chance of fire, flame and soot.  Wickless candles are not burned by flame / fire.  They are heated by a warmer which allows the scent to fill the space but the wax does not evaporate like a candle with a wick. Wickless candles allow for the addition of a higher amount of fragrance than a regular candle. It also allows for items to be added such as botanicals, crystals and colorant powders which are known to clog candles with wicks.

How do I use a candle with no wick?

You must use a candle warmer. We currently sell 3 different styles. You can find them under "Accessories".

Why would someone choose a wickless candle over a regular one?

Wickless candles are growing popularity. Anyone who lives or works in an area that open flames are not allowed love having the option of a candle with no flame! Those with small children or pets often will choose no flame as well.

Freshies, are air fresheners used in cars or any small living space. They are handmade from aroma beads that have been cured for 2 weeks then prepared in small batches. 

Freshies come in numerous shapes, sizes, and scents.

Freshies can be hung from the rearview mirror.  We also have vent clip Freshies and soon we are releasing our tin freshies which can fit in your cup holder or under the seat. 

Freshie Care: 

• Remove packaging and hang your Freshie inside your car or office, or home.
• When using in a car, avoid obscuring the driver’s view of the road, vehicle instruments, and mirrors.
• Use and store in a dry area, and avoid direct sunlight and / or extreme heat.
• Hang your Freshie and make sure there is no contact with any fabrics, surfaces, or furnishings to avoid damage.
• Though your Freshie looks and smell amazing, it is not food silly! Don't consume.
• Keep car freshie out of reach from your children and pets.

Have questions about our products? Need help finding the perfect gift for someone special?  Contact us today and we'll be happy to assist you.

Southernthymecreativedesigns@gmail.com